# Customer Support Noros offers dedicated support to help you get the most out of your cloud operations assistant. ### How to Get Help #### In-App Support The fastest way to get help is to ask Noros directly. Noros can answer questions about its own features, capabilities, and how to get things done: * "How do I connect a new AWS account?" * "What can you help me with?" * "How do I invite a team member?" #### Email Support For account issues, billing questions, or technical problems that Noros can't resolve directly, contact our support team: [**support@noros.ai**](mailto:support@noros.ai) #### Schedule a Call If you prefer to speak with someone directly, you can schedule a support call. Contact for a booking link. #### Dedicated Slack Channel Enterprise customers receive access to a dedicated Slack channel for direct communication with our support team. Contact to set up your dedicated channel. ### Support Hours Our support team is available **24/7** for critical issues. For general inquiries, expect a response within one business day. ### What to Include in Support Requests When reaching out to support, include: * Your organization name and account email * A description of the issue or question * Any relevant screenshots or error messages * The cloud account(s) affected, if applicable --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.noros.ai/other/customer-support.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.