Customer Support

Noros offers dedicated support to help you get the most out of your cloud operations assistant.

How to Get Help

In-App Support

The fastest way to get help is to ask Noros directly. Noros can answer questions about its own features, capabilities, and how to get things done:

• "How do I connect a new AWS account?"
• "What can you help me with?"
• "How do I invite a team member?"

Email Support

For account issues, billing questions, or technical problems that Noros can't resolve directly, contact our support team:

[e-mail]

Schedule a Call

If you prefer to speak with someone directly, you can schedule a support call. Contact [e-mail] for a booking link.

Dedicated Slack Channel

Enterprise customers receive access to a dedicated Slack channel for direct communication with our support team. Contact [e-mail] to set up your dedicated channel.

Support Hours

Our support team is available 24/7 for critical issues. For general inquiries, expect a response within one business day.

What to Include in Support Requests

When reaching out to support, include:

• Your organization name and account email
• A description of the issue or question
• Any relevant screenshots or error messages
• The cloud account(s) affected, if applicable