Service Cancellation
You can cancel your Noros subscription at any time. We're committed to making the process straightforward.
How to Cancel
Go to Settings > Billing.
Click Manage Subscription.
Follow the prompts to cancel your subscription through the billing portal.
Alternatively, contact [email protected] to request cancellation.
What Happens When You Cancel
Immediate — Your subscription is marked for cancellation at the end of your current billing period.
Until end of billing period — You retain full access to Noros until your current billing cycle ends.
After cancellation — Your account is deactivated and Noros stops accessing your cloud data.
Cloud Account Cleanup
Cancelling Noros does not automatically remove the IAM roles or BigQuery dataset permissions you set up during onboarding. To fully disconnect:
AWS — Delete the CloudFormation stack or IAM role created during onboarding from your AWS account.
GCP — Remove the Noros principal from your BigQuery dataset permissions.
Data Retention
After cancellation, your data (including conversation history) is securely deleted in accordance with our data retention policy. For specific questions about data deletion timelines, contact [email protected].
Reactivation
Before your billing period ends, you can reactivate your subscription directly from Settings > Billing by clicking Reactivate subscription. If your billing period has already ended, contact [email protected] — you may need to reconnect your cloud accounts.
Questions?
If you have questions about cancellation or need assistance, contact [email protected].
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