Service Cancellation

How to cancel your Noros subscription, and what to clean up afterwards.

You can cancel your Noros subscription at any time. We're committed to making the process straightforward.

How to Cancel

1. Go to Settings > Billing.
2. Click Manage Subscription.
3. Follow the prompts to cancel your subscription through the billing portal.

Alternatively, contact [e-mail] to request cancellation.

What Happens When You Cancel

• Immediate — Your subscription is marked for cancellation at the end of your current billing period.
• Until end of billing period — You retain full access to Noros until your current billing cycle ends.
• After cancellation — Your account is deactivated and Noros stops accessing your cloud data.

Cloud Account Cleanup

Cancelling Noros does not automatically remove the access you set up during onboarding. To fully disconnect, remove it yourself in each cloud you connected:

• AWS — Delete the CloudFormation stack or IAM role created during onboarding from your AWS account.
• Google Cloud — Remove the Noros principal from your BigQuery dataset permissions.
• Azure — Delete the Cost Management exports, the storage account created for them, and the App Registration created during onboarding. Deleting the App Registration or its federated credential revokes all access immediately.

Data Retention

After cancellation, your data (including conversation history) is securely deleted in accordance with our data retention policy. For specific questions about data deletion timelines, contact [e-mail].

Reactivation

Before your billing period ends, you can reactivate your subscription directly from Settings > Billing by clicking Reactivate subscription. If your billing period has already ended, contact [e-mail] — you may need to reconnect your cloud accounts.

Questions?

If you have questions about cancellation or need assistance, contact [e-mail].