# Service Cancellation You can cancel your Noros subscription at any time. We're committed to making the process straightforward. ### How to Cancel 1. Go to **Settings > Billing**. 2. Click **Manage Subscription**. 3. Follow the prompts to cancel your subscription through the billing portal. Alternatively, contact to request cancellation. ### What Happens When You Cancel * **Immediate** — Your subscription is marked for cancellation at the end of your current billing period. * **Until end of billing period** — You retain full access to Noros until your current billing cycle ends. * **After cancellation** — Your account is deactivated and Noros stops accessing your cloud data. ### Cloud Account Cleanup Cancelling Noros does not automatically remove the IAM roles or BigQuery dataset permissions you set up during onboarding. To fully disconnect: * **AWS** — Delete the CloudFormation stack or IAM role created during onboarding from your AWS account. * **GCP** — Remove the Noros principal from your BigQuery dataset permissions. ### Data Retention After cancellation, your data (including conversation history) is securely deleted in accordance with our data retention policy. For specific questions about data deletion timelines, contact . ### Reactivation Before your billing period ends, you can reactivate your subscription directly from **Settings > Billing** by clicking **Reactivate subscription**. If your billing period has already ended, contact — you may need to reconnect your cloud accounts. ### Questions? If you have questions about cancellation or need assistance, contact . --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.noros.ai/other/service-cancellation.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.